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ABOUT NORFOLK TRUSTED TRADER SCHEME

RLS Computer Services Ltd is a member of the Norfolk Trusted Trader scheme.

 The scheme was created to give the residents a safe way to access traders and services avoiding the rogue traders which sadly can exploit the vulnerable within our communities. It also aims to support quality local businesses in Norfolk by offering them the opportunity to show that they have achieved the required standard to attain membership of the only approved trader scheme from Norfolk County Council.

DISPUTE RESOLUTION

As a Norfolk Trusted Trader member, we are covered by an alternative dispute resolution process. You can refer your complaint to the Centre for Effective Dispute Resolution (CEDR) for an independent decision to be made. CEDR is an independent dispute resolution provider, approved by the Chartered Trading Standards Institute, to adjudicate disputes between companies and their customers which haven't been resolved through the company’s own complaints procedure.

The service is called the Independent Adjudication for Customers scheme and details can be found on the CEDR website at www.cedr.com/consumer/referenceline. You will incur no cost for using CEDR.

Address: Centre for Effective Dispute Resolution, 70 Fleet Street, London EC4Y 1EU

Telephone: 020 7520 3800